portrait picture

TIMO ZIMMERMANN

balancing software engineering & infosec

Trying to avoid Amazon is an adventure

posted on Friday 13th of November 2020 in , ,

While I do not see myself cancelling Amazon Prime any time soon, I am actively trying to bring my business somewhere else. Amazon has proven too many times that they are a company I do not want to support. (Especially after their “support” basically left me hanging with a broken screen and the seller ghosting me.) But they got one thing right – letting me buy stuff.

I was looking for some memory to upgrade one of our systems. Nothing fancy, 32GB modules DDR4 registered ECC. Something you would expect to find in most servers these days. Usually I order hardware at Alternate. They ship fast, have okay-ish prices and an amazing customer support. Sadly they did not have anything close to what I needed, so I was browsing a few shops I ordered from in the past. I ended up with Mindfactory.

If I would have known what a mess this will be, I would have tried my luck with eBay, the experience could not have been worse…

Took me 30 minutes to cancel the order and actually notice that Alternate now got inventory for the memory I want. One day later I receive a package with 6 32GB sticks.

So far, the number of articles I ordered on Amazon.de that were not available after the order was placed? Zero. Problems cancelling an order or modifying on order before it was shipped? Zero. Number of times Amazon told me I do not know what I ordered and refused to sell me the items? Take a guess.

Shopping at a local store usually works well. Ordering something from the manufacturer directly has always been a great experience. Amazon, no matter how much I dislike it, just works – they streamlined the experience so much that it’s nearly impossible to have a bad experience. Everything else is a gamble if the experience is great or a complete disaster.